SJMA Mountain - Hoodie

Overview

At San Juan Mountain Adventures customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help. Please read our return and refund policy carefully to understand your rights and obligations.

Returns

Eligibility:

• Items must be returned within 30 days from the date of delivery.
• To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.

Non-Returnable Items:

• Items marked as final sale
• Underwear, swimwear, and other intimate apparel (for hygiene reasons)
• Customized or personalized items

Return Process:

• Initiate a Return:
  • Contact our customer service team at info@sanjuanmountainadventures.com with your order number, reason for return, and a photo of the item (if applicable).
• Prepare Your Return:
  • Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions.
  • Pack the item securely in the original packaging, including all paperwork, parts, and accessories. All items must be returned in original condition to ensure full credit.
• Ship Your Return:
  • Affix the return label provided by our customer service to the package.
  • Drop off your package at the designated shipping carrier or arrange for a pickup.

Return Shipping Costs:

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent, defective product).

Refunds

Processing Time:

• Once we receive your returned item, we will inspect it and notify you of the status of your refund within 5 business days.
• If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Refund Amount:

• The refund will include the purchase price of the returned item(s) minus any original shipping charges, unless the return is due to our error.

Partial Refunds:

• In certain situations, only partial refunds are granted (if applicable):
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Customer Service Email].

Late or Missing Refunds:

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at [Customer Service Email].

Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

• Email: info@sanjuanmountainadventures.com

Note: This policy is subject to change without notice. Please review our Return and Refund Policy periodically for updates.